Account options and FAQs

What is the EDI?

Austrade's Education Data and Insights (EDI) is a subscription-based service that provides detailed student and visa data and dashboards, news, events, opportunities, reports, competitor data resources and market profiles with analyses by sub-sector. EDI content is generated by Austrade’s international education team in Australia and overseas. The content within EDI is updated frequently. Subscribers receive alerts to new content via the fortnightly EDI Update e-newsletter.  In addition, EDI now incorporates the Study Australia Agent Hub, providing access to the Study Australia Marketing Toolkit and news updates specific to education agents.  EDI helps education providers and other stakeholders in the sector to make informed decisions about international expansion. Access to the complete range of content available requires an EDI premium subscription. Some content is available without charge, but will still require account registration.  For more information about the features within EDI, visit the introducing EDI page.

There are 3 different types of accounts on EDI: Free, Agent and Premium. Everyone will need a free account before they can get an agent or premium account.
See below for the difference between each account.

Frequently asked questions

New subscribers - individuals

What can I access if I register for a free account?

A free account enables users to test the value of the service before committing to an EDI premium subscription.  With a free account, you can download the basic student enrolment and commencement pivot table, which is updated monthly and shows trends for more than 100 markets.  You can also access 30 different market overviews, view some education related news and events, industry reports and apply to access the Premium content or Study Australia Agent Hub (eligibility criteria applies).  You can subscribe to the fortnightly EDI e-newsletter to get an overview of all the content on EDI.

For more information, please see our accounts options page.

How do I register for a free account?

Everyone can register for a free account. We recommend registering with a work email if you would like Premium access in the future. Complete the free registration form . You will receive an email with an activation link. When you activate your account, you will be brought back to complete the set up process. Your account will not work until you have activated your account.

If your work email matches an email domain nominated by your organisation, we will offer you premium access. You can accept the terms and conditions and be upgraded immediately.

I am an education agent, what can I access on EDI?

Education agents can register for a free account (see above FAQ 'What can I access with a free account'). Agents can then apply for access to the Study Australia Agent Hub which features an agent-specific news feed with links to the most relevant content for education agents and marketing professionals from Australian institutions. It also contains other various agent specific resources, particularly the Study Australia Marketing Toolkit.

For more information, please see our accounts options page.

I am an education agent, how do I get access to EDI?

Education agents can register for a free account and then apply for access to the Study Australia Agent Hub. Austrade will assess each application to verify eligibility. Agents should apply using their organisation’s email address for faster verification. If we are not able to verify access immediately, we will request proof of a valid student placement agreement with an Australian education provider or a URL showing that you are a listed agent representative of a CRICOS-registered Australian education provider.

What is the EDI newsletter?

The EDI Update is a free e-newsletter distributed fortnightly on Wednesday which summarises the new content available on EDI. Anyone can subscribe to the newsletter – an EDI account is not required. To read the full articles, you will need an EDI account. Some articles are available for all EDI subscribers, and some are for premium subscribers only.

How will I know if my registration is successful?

For a free registration, you will receive an email. The email can take up to 24 hours. Your account will not work until you have activated your account in your activation email. Once activated, your free access is instant.

If your organisation has an EDI Premium subscription, we may offer you premium access. Once the terms and conditions are accepted, your upgraded access is instant.

New subscribers - organisations

Am I eligible for a premium EDI subscription?

Access to a Premium EDI account is limited to Australian organisations with a demonstrated commitment to the best interests of the Australian education sector. The full list of eligible organisations is set out in the fee schedule. Education agents may wish to register for a free EDI account and then apply to access the Study Australia Agent Hub. 

How much does EDI Premium cost?

For full details of fees and eligibility criteria, please see the fee schedule. Austrade will determine the fee tier for your organisation based on the information you provide in your application.

Subscriptions commence on 1 November each year and expire on 31 October the following year. If you join between this period, we will calculate a pro-rata amount and advise the amount.

Fees for CRICOS-registered organisations are calculated according to the number of student enrolments at the institution in the previous calendar year.

Organisations with an EDI Premium subscription can give unlimited access to as many staff as they require at no additional cost.

Each entity with an individual ABN requires a subscription.  Access to EDI cannot be shared with the staff of a business operating under a separate ABN that is not a subscriber.  

For a full list of EDI terms and conditions, see Terms and conditions.

How many members can I have?

Organisations with an EDI Premium subscription can give access to as many staff as they require at no additional cost.

How will I know if my application is successful?

Once you submit the form, we will assess your application. We will contact you if we need to clarify anything and let you know the outcome of our assessment. Majority of applications are process within 5 business days.

Contact us if you haven’t heard back within 5 business days.

Current subscribers - troubleshooting 

How can I check whether I have a free, agent or premium account?

You can check your membership level (Free, agent or premium) in the My Account area by clicking the person icon on the top right of your screen. If you have a free account and want more information on upgrading please see our account options page.

I have the wrong organisation listed, how do I change my details?

This may happen if another organisation shares an email domain with yours. Please contact us with which organisation you should belong to and we can update your account.

If you have changed organisations, sign up using our free registration form with your new work email. If your new organisation has a premium subscription, you can be automatically upgraded.

I’m receiving error messages when I try to access EDI content

If you receive an error message, please log out and then log back in again. If you are seeing a 403 site error, its likely that you are have a free registered account and are trying to view premium content that you are not eligible for. If you continue to experience access problems, contact us. 

I am having trouble logging in, what should I do?

Austrade requires users to have multi-factor authentication and now offer a choice of a 4-digit pin or google authenticator in addition to a password. If you have forgotten your password, you can reset it on the login page. If you forget your pin, are having issues with the google authenticator or have been locked out of your account, please contact us.  

How do I delete my account

If you no longer need premium access please let your account manager know. They can downgrade you to a free account. If you no longer need your free account, please contact us.  

How do I get a recording to a webinar or online event?

If you have registered for one of Austrade’s online events or webinars, regardless of whether you then attend or not, you will be automatically emailed a recording after it concludes. If you didn't register but would still like a copy, please contact us and we will do our best to facilitate this.

Any webinars which relate to a specific market or region, will be added to the respective market’s summary page at the conclusion of the event. The market summary page is accessible by all EDI users.

Recordings of events are only available via a link for 12 months from the date of the event.

How do I get access to my organisation’s student data? (eligible universities only)

If you need access to your organisation’s enrolment data, please get your account manager to email us.

Account managers

What are my responsibilities as an account manager?

Account managers are responsible for

• Authorising changes to account managers
• Removing ineligible or inactive individual users from the subscription
• Ensuring billing contact information is correct before invoices are issued in November each year
• Ensuring email domains used for automating premium access are correct and up to date
• Notifying Austrade if you need to change users (adding and removing) with organisational data access (eligible universities only)
• Ensuring that individual users comply with our terms and conditions

How do I change account managers within my organisation?

Account managers can give or revoke account manager status for other users under the organisation’s subscription. In your self-service dashboard, you'll be able to view all your users under "Edit users". In this view you'll be able to see who is an account manager under the "Account Manager column". Click edit subscription user and tick or untick the account manager checkbox and save.

We recommend having multiple account manager if possible. 

How can I remove individual users from my subscription?

Account managers can view a list of users under the Organisation tab in the My Account area of the website. Clicking the red bin icon next to a users name will revoke premium access and remove the user from the organisations subscription. This will downgrade the individuals access to the free registered level. The user will also be automatically be removed as an account manager and any access to data groups will be stopped. 

How do I add new users to my organisations subscription?

New users can register for a free account on EDI, and if their work email matches the email domain listed in your subscription, premium access will be granted once the user agrees to our terms and conditions. Account managers will be notified via email of new users. If users are allocated to your account that you don’t recognise and you have concerns, please remove them using the self-service dashboard.

For organisations that haven't approved automated email checks, existing registered users can apply for a premium subscription here. The EDI team will assess the application and email the user with the outcome. If successful, the use will appear on your organisation's user list. 

How can I edit billing details?

Click edit billing details under the organisation tab of My Account to edit the billing contact, phone number, address and email address to ensure the annual invoices are sent to the correct contact.

How do I change my organisations email domain?

Click edit subscription details under the organisation tab of My Account to add or remove email domains. These are the domains that are used to automate premium access for new subscribers from your organisation.

How do I give users access to my organisation's data? (eligible universities only)

Account managers at eligible universities can view who has access to organisational student data. In your self service dashboard, you'll be able to see who has access under "Custom Data". To protect your organisations data, we still require you to email us to add users to your data group. 

How do I remove users access to my organisation's data? (eligible universities only)

As the account manager, you can remove users from your subscription in the self service dashboard- this will remove them from any data groups for your university.

If you would like to remove them from the data group but keep them on your subscription as a premium user, please email us.

Fees and invoices

What are the fees for EDI subscriptions?

Fees and eligibility criteria are available here. Austrade will determine the fee tier for your organisation based on the information you provide in your application. Fees for CRICOS-registered organisations are calculated according to the number of international student enrolments at the institution in the previous calendar year. Organisations  may provide access to an unlimited number of staff members at no additional cost. Each entity with an individual ABN requires a subscription. Access to EDI cannot be shared with the staff of a business operating under another ABN that is not a subscriber, see our terms and conditions for more information. 

How can I pay my invoice?

Subscriptions commence on 1 November each year and expire on 31 October the following year. Eligible new subscribers will be sent an invoice for either the full annual subscription or the pro rata amount, depending on when they applied, shortly after their application. 

For current subscribers, your account manager will be sent a reminder of the upcoming expiration of your subscription in October and be asked whether you’d like to renew for another year or opt out. Invoices can be paid by credit card using the designated EWAY portal or BPAY.  Please include your invoice number when paying your subscription online. Invoices must be paid in full.

Will my subscription be automatically renewed?

No, we will be in contact with account managers before subscriptions expire and you can decide if you'd like to renew. Subscriptions are renewed each November and run for twelve months.

How do I update my billing details?

Account managers can update billing details. Click edit billing details under the organisation tab of My Account to edit the billing contact, phone number, address and email address.

Who do I contact if I am having trouble paying?

If you are having trouble with an invoice payment or need a receipt, please email us. Please do not reply to the email address that sends the invoices to your billing contact as is it not managed by our team.

MIP and Partner Hub users 

I used to be a MIP user, how do I access EDI?

All previous premium MIP subscribers were emailed with details of their premium EDI account.

If you have not logged into EDI for more than 6 months, your account has been deactivated. Please sign up again using your work email.

I used to access Partner Hub, how do I access EDI?

All previous Partner Hub subscribers have been given an agent account in EDI. This includes:

• Study Australia Agent Hub resources
• Agent news and updates
• basic market overviews, data downloads and dashboards

If you have not logged into EDI for more than 6 months, your account has been deactivated. Please sign up again using your work email.