Account options and FAQs

What is the EDI?

Austrade's Education Data and Insights (EDI) is a subscription-based service that provides detailed student and visa data and dashboards, news, events, opportunities, reports, competitor data resources and market profiles with analyses by sub-sector.

EDI content is generated by Austrade's international education team in Australia and overseas. The content within EDI is updated frequently. Subscribers receive alerts to new content via the fortnightly EDI Update e-newsletter. In addition, EDI now incorporates the Study Australia Agent Hub, providing access to the Study Australia Marketing Toolkit and news updates specific to education agents. EDI helps education providers and other stakeholders in the sector to make informed decisions about international expansion. Access to the complete range of content available requires an EDI premium subscription. Some content is available without charge, but will still require account registration. For more information about the features within EDI, visit the introducing EDI page.

There are 3 different types of accounts on EDI: Free, Agent and Premium. Everyone will need a free account before they can get an agent or premium account.
See below for the difference between each account.

Frequently asked questions

Logging in with the new OKTA login system

Important notes

• You cannot change your name once you have an account on EDI.
• If you have already an email registered with EDI, you cannot create a new account using the same email.
• If you are unsure or don't remember your password, please reset your password through the “Forgot Password?” link to avoid locking your account.

What is OKTA and why are we using it?

OKTA is a widely used and secure log in to make the login process easier. The new login process is improving security, including password requirements.

This replaces the current multi-factor authentication. This means no more authenticator apps and no more forgetting your PIN.

The new login system provides a fully self-service experience where:

• you manage your own passwords
• a one-time PIN system will be emailed to you with each login
• stronger password requirements are implemented to improve security.

How to log in with OKTA?

 
A visual guide on the log-in process with OKTA.

1. Visit the log in page and enter your email address.
   You can also log in through the ‘For existing users’ tile located on the homepage or in the log in landing page.
2. Enter your password.
3. You'll be emailed a new automated PIN from OKTA every time you login.
   Please check your spam or junk mail in case it does not come to your inbox.
4. Enter the automated PIN.
   If you haven't received your code, press the “Resend” link.
5. Once you have entered your automated PIN correctly, you have successfully logged in to EDI.

If you are having issues with your log in, please have a go with the instructions on “I have an EDI account, but I cannot log in. What do I do?” accordion.

If you are still having issues, please contact us through the contact us form.

I have an EDI account, and I want to change my name and email address. How can I do that?

Unfortunately, you cannot change/update your name once you have an EDI account. If you have already an email registered with EDI, you cannot create a new account using the same email.

If your email address changes, please register for a new EDI account by clicking the “For new users” tile.

If you have made a new account with your new details and you are:

• An account manager, you will need to be given account manager status again by another account manager in your organisation. They can do this by:
  1. Going to 'My Account' under the 'Hello, name' section
  2. Click on the 'Organisation' tab to access to the self-service dashboard
  3. Then click the 'Edit users' button to view the list of users
  4. Find the user's name and click the blue person icon under the 'Actions' column
  5. Tick the checkbox next to 'Account Manager' and save.
• A myOrg Data Service user for your organisation, please email us via [email protected]

I have an EDI account, but I cannot log in or remember my password. What do I do?

You can reset your password by following the instructions below.

A visual guide on the reset password process with OKTA.

1. Visit the log in page and enter your email address.
   The log in page is accessed through the ‘For existing users’ tile located on the homepage or in the 'Login' landing page on the top right.
2. Click on the 'Forgot password?' link.
3. Enter your email address again to send you an email on the next step.
4. An email with a PIN will be sent to verify your identity.
   Please check your spam or junk mail in case it does not come to your inbox.
5. Enter the automated PIN.
   If you haven’t received your code, press the 'Resend' link.
6. Set up a new password.
   When resetting your password, it must contain:
• At least 14 characters
• Lower case letters (a-z)
• Upper case letters (A-Z)
• Numbers (0-9)
7. Password has been successfully changed and log in again with your new password.

If you have not received an email with instructions, this means that you do not have an EDI account. Please register to have an account by visiting the create an account page.

If you are still having issues, please contact us through the contact us form.

My EDI account is locked, what do I do?

Your EDI account has 10 attempts of entering your password and 5 attempts of entering the PIN before being locked.

If your account is locked, please submit a contact us form.

To avoid having your account locked in the future, please use the “Forgot Password?” link to reset your password if you are unsure or don't remember your password.

A screenshot of the login page with "Forgot password?" circled

I have received an email with a reset link for 5 days, what happen if I missed the email or the link is past 5 days?

The EDI team has sent an email to all existing EDI users with the upcoming changes to the login process with a reset link.

If you miss it or are unable to reset your password in that time, you will be able to go into the EDI login and manually reset your password yourself.

A visual guide on the reset password process with OKTA.

1. Visit the log in page and enter your email address.
   The log in page is accessed through the ‘For existing users’ tile located on the homepage or in the 'Login' landing page on the top right.
2. Click on the 'Forgot password?' link.
3. Enter your email address again to send you an email on the next step.
4. An email with a PIN will be sent to verify your identity.
   Please check your spam or junk mail in case it does not come to your inbox.
5. Enter the automated PIN.
   If you haven’t received your code, press the 'Resend' link.
6. Set up a new password.
   When resetting your password, it must contain:
• At least 14 characters
• Lower case letters (a-z)
• Upper case letters (A-Z)
• Numbers (0-9)
7. Password has been successfully changed and log in again with your new password.

I have received an error message, what should I do?

If you receive the following message below:

1. Please try signing in instead. This message appears when you are trying to create an account.
2. If you have tried signing in but forgotten your password, please reset your password through the 'Forgot password?' link.

If you receive the following message below and you have forgotten your login details:

1. Please reset your password through the 'Forgot password?' link.
   • If you tried resetting your password and you did not receive an email, it’s most likely because you do not have an EDI account. If that’s the case, please register to create an account.

New subscribers - individuals

What can I access if I register for a free account?

A free account enables users to test the value of the service before committing to an EDI premium subscription.

With a free account, you can:

• download the basic student enrolment and commencement pivot table, which is updated monthly and shows trends for more than 100 markets
• 30 different market overviews
• view some education related news and events
• view industry reports
• apply to access the premium content or Study Australia Agent Hub (eligibility criteria applies).

You can also subscribe to the fortnightly EDI e-newsletter to get an overview of all the content on EDI.

For more information, please see our accounts options in the table above the FAQs.

How do I register for a free account?

Everyone can register for a free account.

You can create an account by clicking the "For new users" tile and do the following:

1. Visit the create your account page and enter your email address.
   We recommend registering with a work email if you would like premium access in the future.
2. An email with a PIN will be sent to verify your identity.
   Please check your spam or junk mail in case it does not come to your inbox.
3. Enter the automated PIN.
   If you haven’t received your code, press the “Resend” link.
4. Enter your name and set up a password.
   When setting your password, it must contain:
   • At least 14 characters
   • Lower case letters (a-z)
   • Upper case letters (A-Z)
   • Numbers (0-9)
5. Once you have entered your name and password, you have successfully created an account EDI. You will receive an email welcoming you to EDI.

If your work email matches an email domain nominated by your organisation, we will offer you premium access. You can accept the terms and conditions and be upgraded immediately.

What is the EDI Update newsletter?

The EDI Update is a free e-newsletter distributed fortnightly on Wednesday which summarises the new content available on EDI. Anyone can subscribe to the newsletter – an EDI account is not required.

To read the full articles, you will need an EDI account. Some articles are available for all EDI subscribers, and some are for premium subscribers only.

How will I know if my registration is successful?

For a free registration, you will receive an email. The email can take up to 24 hours. Your account will not work until you have activated your account in your activation email. Once activated, your free access is instant.

If your organisation has an EDI Premium subscription, we may offer you premium access. Once the terms and conditions are accepted, your upgraded access is instant.

New subscribers - organisations

Am I eligible for a premium EDI subscription?

Access to a Premium EDI account is limited to Australian organisations with a demonstrated commitment to the best interests of the Australian education sector. The full list of eligible organisations is set out in the fee schedule.

Education agents may wish to register for a free EDI account and then apply to access the Study Australia Agent Hub.

How much does EDI Premium cost?

For full details of fees and eligibility criteria, please see the fee schedule. Austrade will determine the fee tier for your organisation based on the information you provide in your application.

Subscriptions commence on 1 November each year and expire on 31 October the following year. If you join between this period, we will calculate a pro-rata amount and advise the amount.

Fees for CRICOS-registered organisations are calculated according to the number of student enrolments at the institution in the previous calendar year.

Organisations with an EDI Premium subscription can give unlimited access to as many staff as they require at no additional cost.

Each entity with an individual ABN requires a subscription. Access to EDI cannot be shared with the staff of a business operating under a separate ABN that is not a subscriber.

For a full list of EDI terms and conditions, see the Terms and conditions page.

How many members can I have?

Organisations with an EDI Premium subscription can give access to as many staff as they require at no additional cost.

How will I know if my application is successful?

Once you submit the form, we will assess your application. We will contact you if we need to clarify anything and let you know the outcome of our assessment. Majority of applications are process within 5 business days.

Please contact us if you haven't heard back within 5 business days.

Current subscribers - troubleshooting

How can I check whether I have a free, agent or premium account?

You can check your membership level (free, agent or premium) in the 'My Account' area by clicking the person icon on the top right of your screen. If you have a free account and want more information on upgrading, please see our accounts options in the table above the FAQs.

I have the wrong organisation listed, how do I change my details?

This may happen if another organisation shares an email domain with yours. Please contact us with which organisation you should belong to, and we can update your account.

If you have changed organisations, please sign up by clicking on the 'For new users' tile and using your new work email. If your new organisation has a premium subscription, you can be automatically upgraded.

I'm receiving error messages when I try to access EDI content, what should I do?

If you receive an error message, please log out and then log back in again.

If you are seeing a 403-site error, it's likely that you have a free registered account and are trying to view premium content that you are not eligible for. If you would like to see more content, you can upgrade your account with a premium subscription by filling out a request form. Please note that eligibility and fees apply for premium subscriptions.

If you continue to experience access problems, contact us.

How do I delete my account?

If you no longer need premium access, please let your account manager know. They can downgrade you to a free account.

If you no longer need your free account, please contact us.

How do I get a recording to a webinar or online event?

If you have registered for one of Austrade's online events or webinars, regardless of whether you then attend or not, you will be automatically emailed a recording after it concludes. If you didn't register but would still like a copy, please contact us and we will do our best to facilitate this.

Any webinars which relate to a specific market or region, will be added to the respective market's summary page at the conclusion of the event. The market summary page is accessible by all EDI users.

Recordings of events are only available through a link for 12 months from the date of the event.

How do I get access to my organisation's student data? (eligible CRICOS providers only)

Your organisation's data is accessed by users in the myOrg Data Service. If you would like access, please contact the account manager of your organisation.

Please note that the myOrg Data Service is limited to CRICOS-registered premium EDI subscribers who had more than 10 international student enrolments in the last calendar year.

Agents

I am an education agent, what can I access on EDI?

Agents can access to the Study Australia Agent Hub, which features an agent-specific news feed with links to the most relevant content for education agents and marketing professionals from Australian institutions. It also contains other various agent specific resources, particularly the Study Australia Marketing Toolkit.

For more information, please see our accounts options in the table above the FAQs.

I am an education agent, how do I get access to EDI?

Education agents can register for a free account via the 'For new users' tile. You can read the instructions from the "How do I register for a free account?" accordion.

Once the free account is created, then they can apply for access to the Study Australia Agent Hub. Austrade will assess each application to verify eligibility.

Agents should apply using their organisation's email address for faster verification. If we are not able to verify access immediately, we will request proof of a valid student placement agreement with an Australian education provider or a URL showing that you are a listed agent representative of a CRICOS-registered Australian education provider.

I used to access Partner Hub, how do I access EDI?

All previous Partner Hub subscribers have been given an agent account in EDI. This includes:

• Study Australia Agent Hub resources
• Agent news and updates
• basic market overviews, data downloads and dashboards.

If you have not logged into EDI for more than 6 months, your account has been deactivated. Please sign up again using your work email.

Account managers

What are my responsibilities as an account manager?

Account managers are responsible for

• Authorising changes to account managers
• Removing ineligible or inactive individual users from the subscription
• Ensuring billing contact information is correct before invoices are issued in November each year
• Ensuring email domains used for automating premium access are correct and up to date
• Notifying Austrade if you need to change users (adding and removing) with organisational data access (eligible universities only)
• Ensuring that individual users comply with our terms and conditions

How do I change account managers within my organisation?

Account managers can give or revoke account manager status for other users under the organisation's subscription. They can do this by

1. Going to 'My Account' under the 'Hello, name' section.
2. Click on the 'Organisation' tab to access to the self-service dashboard.
3. Then click the 'Edit users' button to view the list of users.
   In this view, you'll be able to see the account manager by having "Yes" under the 'Account Manager' column.
4. Find the user's name and click the blue person icon under the 'Actions' column.
5. Tick or untick the checkbox next to 'Account Manager' and save.

We recommend having multiple account managers, if possible.

How can I remove individual users from my subscription?

Account managers can do this by:

1. Going to 'My Account' under the 'Hello, name' section.
2. Click on the 'Organisation' tab to access to the self-service dashboard.
3. Then click the 'Edit users' button to view the list of users.
4. Find the user's name and click the red bin icon under the 'Actions' column.
   This will revoke premium access and remove the user from the organisation's subscription and will downgrade the individuals access to the free registered level.
   The user will also automatically be removed as an account manager and any access to data groups will be stopped.

How do I add new users to my organisation's subscription?

New users can register for a free account on EDI using their work email. If their work email matches the email domain listed in your subscription, premium access will be granted once the user agrees to our terms and conditions. Account managers will be notified via email of new users. If users are allocated to your account that you don't recognise and you have concerns, please remove them using the self-service dashboard.

For organisations that haven't approved automated email checks, existing registered users can apply for a premium subscription. The EDI team will assess the application and email the user with the outcome. If successful, the use will appear on your organisation's user list.

How can I edit billing details?

Account managers can do this by:

1. Going to 'My Account' under the 'Hello, name' section.
2. Click on the 'Organisation' tab to access to the self-service dashboard.
3. Then click the 'Edit billing details' button to edit the billing contact, phone number, address and email address.
   

This is to ensure the annual invoices are sent to the correct contact.

How do I change my organisation's email domain?

Account managers can do this by:

1. Going to 'My Account' under the 'Hello, name' section.
2. Click on the 'Organisation' tab to access to the self-service dashboard.
3. Then click the 'Edit subscription details' button to add or remove email domains.

These are the domains that are used to automate premium access for new subscribers from your organisation.

How do I give users access to my organisation's data? (eligible CRICOS providers only)

Account managers will need to fill out the myOrg Data Service request form. Each organisation can have up to 3 users to access to their myOrg Data Service.

Account managers at eligible universities can view who has access to organisational student data through the myOrg Data Service. In your self-service dashboard, you'll be able to see who has access under 'Custom Data'.

How do I change users' access to my organisation's data? (eligible CRICOS providers only)

Changes to users' access cannot be done with the self-service dashboard. If you need to add or change users in the myOrg Data Service, please email us.

Fees and invoices

What are the fees for EDI subscriptions?

Fees and eligibility criteria are available here.

Austrade will determine the fee tier for your organisation based on the information you provide in your application. Fees for CRICOS-registered organisations are calculated according to the number of international student enrolments at the institution in the previous calendar year.

Organisations may provide access to an unlimited number of staff members at no additional cost. Each entity with an individual ABN requires a subscription. Access to EDI cannot be shared with the staff of a business operating under another ABN that is not a subscriber, see our terms and conditions for more information.

How can I pay my invoice?

Subscriptions commence on 1 November each year and expire on 31 October the following year. Eligible new subscribers will be sent an invoice for either the full annual subscription or the pro rata amount, depending on when they applied, shortly after their application.

For current subscribers, your account manager will be sent a reminder of the upcoming expiration of your subscription in October and be asked whether you'd like to renew for another year or opt out. Invoices can be paid by credit card using the designated EWAY portal or BPAY. Please include your invoice number when paying your subscription online. Invoices must be paid in full.

Will my subscription be automatically renewed?

No, we will be in contact with account managers before subscriptions expire and you can decide if you'd like to renew. Subscriptions are renewed each November and run for twelve months.

How do I update my billing details?

Account managers can update billing details by:

1. Going to 'My Account' under the 'Hello, name' section.
2. Click on the 'Organisation' tab to access to the self-service dashboard.
3. Then click the 'Edit billing details' button to edit the billing contact, phone number, address and email address.

Who do I contact if I am having trouble paying?

If you are having trouble with an invoice payment or need a receipt, please email us.

Please do not reply to the email address that sends the invoices to your billing contact as is it not managed by our team.

Other

How can I update provider details on the Study Australia Course Search tool?

The Study Australia team have created this page for education providers as a guide to editing their listing: How to update your Course Search listing